IS YOUR
BUSINESS A
POTENT PLAYER IN
THE NEW CONNECTED
WORLD?
ARE YOU
OFFERING SEAMLESS
INTERACTIONS TO YOUR
CUSTOMERS WHILE
YOUR TEAMS WORK
REMOTELY?
IS THERE
A REAL-TIME
SEAMLESS FLOW OF
INTERACTIONS WITH
YOUR CUSTOMERS
ACROSS PLATFORMS,
DEVICES AND
CHANNELS?
FLOW FORWARD WITH OUR CLOUD COMMUNICATION SOLUTIONS FOR
A BUSINESS WORLD WITHOUT BOUNDARIES.
A SMART, MULTI-MODAL, MULTI-FUNCTIONAL, FLEXIBLE, SCALABLE,
SECURE AND RELIABLE SUITE OF CLOUD BASED COMMUNICATION
SOLUTIONS.
IT IS A SOPHISTICATED SMARTFLO OF DIGITAL CONNECTIVITY, BUSINESS
INTELLIGENCE AND PRODUCTIVITY.
Anytime, Anywhere Communication
● Allows business minds to go farther from their cubicles
● Frees employees from their desks
● Allows employees to communicate on the go
● Frees employees from their desks
● Allows employees to communicate on the go
Get Business Intelligence
● Reports and analytics to track agent/project progress
● Call notes, live calls and data insights
● Voice-to-text, keyword mapping and sentiment analysis
● Call notes, live calls and data insights
● Voice-to-text, keyword mapping and sentiment analysis
Reduce Operational & Capital Costs
● No bulky infrastructure and storage, only cloud and phone
● Works across devices from landlines to smartphones
● No infrastructure and maintenance cost
● Works across devices from landlines to smartphones
● No infrastructure and maintenance cost
On-demand scalability
● Ultra-flexible, enables you to adapt quickly
● Works eciently in changing business conditions
● Works eciently in changing business conditions
Enterprise Grade Security & Reliability
● RESTful API features: Click2Call and number masking
● Business continuity with 99.5% uptime
● Customisable admin portal and access rights
● Business continuity with 99.5% uptime
● Customisable admin portal and access rights
Enhanced Customer Experience
● Provides seamless and frictionless customer experience
● AI manages call routing with smart IVR menus
● Plug-n-Play API integrations with multiple applications
● AI manages call routing with smart IVR menus
● Plug-n-Play API integrations with multiple applications
SMARTFLOW SOLUTIONS SUITE
HOSTED CONTACT CENTRE
Complete Call Center Operations Management suite
● Inbound and outbound, progressive and preview dialing
● Built-in CRM integrations for a seamless experience
● Sentiment analysis and word-cloud powered analytics
● Built-in CRM integrations for a seamless experience
● Sentiment analysis and word-cloud powered analytics
OUTBOUND MARKETING SOLUTIONS
Integrated Marketing platform for all Outbound Campaigns
● Voicemail transcription supported by text to speech personalized messages
● Customised campaign flow which can be fed back into IVR flows
● OBD prompts with DTMF inputs that can be
● Customised campaign flow which can be fed back into IVR flows
● OBD prompts with DTMF inputs that can be
HOSTED CALL CONNECT
Complete virtual PBX environment
● Outbound and inbound calling with call patching
● User management with role based access
● API and webhook, detailed call logs and call management dashboard
● User management with role based access
● API and webhook, detailed call logs and call management dashboard
MULTI-LEVEL IVR
Outbound and Inbound Call Management suite with customised routing functions
● Sticky agent coupled with barging/whispering/transfer
● Using same pilot number for both outbound and inbound flows
● API and webhook integration with number masking for secure interactions
● Using same pilot number for both outbound and inbound flows
● API and webhook integration with number masking for secure interactions
MISSED CALL SOLUTIONS
Never miss a call from your customers
● Bespoke IVRs for missed calls
● Automated call backs and scheduled SMS
● Integrated email reports
● Automated call backs and scheduled SMS
● Integrated email reports
CLICK2CALL SOLUTIONS
Integrated single click based communication for end customers
● Website and panel integration which can feed into the IVR flow
● OTP based calling and verification solution for agent call patching
● Number masking for customer privacy at all ends
● OTP based calling and verification solution for agent call patching
● Number masking for customer privacy at all ends
TIME TO RE-IMAGINE YOUR WORK WITHOUT BOUNDARIES WITH SMARTFLOW
EDUCATION
BACKGROUND:
A mid-sized company in the education sector is facing following challenges:
● Inability to manage enquiries for new courses as their sales and support sta is working remotely
● Inecient manual fee collection system
● Inability to manage enquiries for new courses as their sales and support sta is working remotely
● Inecient manual fee collection system
HOW SMARTFLO CAN SOLVE THEIR CHALLENGES:
● Virtual PBX enables intelligent call routing to relevant sta in admission, sales or support team.
Routing can be done to mobile or landline numbers thus enabling anytime, anywhere
communication
● Click2Call Solution allows instant connection to subject matter experts like teachers to solve queries
● Missed Call Solution allows calendarized SMS based reminders for fee collection
● Click2Call Solution allows instant connection to subject matter experts like teachers to solve queries
● Missed Call Solution allows calendarized SMS based reminders for fee collection
BFSI
BACKGROUND:
A mid-sized non-life insurance organization is facing following challenges:
● How to scale up leads?
● How to provide 24/7 customer service?
● How to ensure customer privacy when agents work remotely?
● How to scale up leads?
● How to provide 24/7 customer service?
● How to ensure customer privacy when agents work remotely?
HOW SMARTFLO CAN SOLVE THEIR CHALLENGES:
● Hosted Call Connect oers an integrated solution which allows ecient lead management by way
of intelligent call prioritizing, calendarized call back, sticky agent feature, multiple and dynamic
caller IDs for better pick-up rate
● Hosted Call Connect enables routing of calls to customer care agents who are available thereby enabling anytime, anywhere communication
● Missed Call Solution oers IVR setup and automated call backs
● Customer privacy is ensured by number masking
● Hosted Call Connect enables routing of calls to customer care agents who are available thereby enabling anytime, anywhere communication
● Missed Call Solution oers IVR setup and automated call backs
● Customer privacy is ensured by number masking
IT / ITES
BACKGROUND:
A mid-sized BPO with 500 agents, working across multiple processes, like customer
service, lead management, vendor on-boarding and document verification is facing following
challenges:
● How to scale up the business outcome across multiple lead generation campaigns and customer service processes?
● How to ensure security of customer data while agents work from home?
● How to scale up the business outcome across multiple lead generation campaigns and customer service processes?
● How to ensure security of customer data while agents work from home?
HOW SMARTFLO CAN SOLVE THEIR CHALLENGES:
● Hosted Contact Centre oers complete call center operations management with features like
blended queue management (inbound and outbound, progressive and preview dialing), built in
CRM integrations, agent panel, call barging, prioritizing call back, sticky agent, ring-me anywhere,
sentiment analysis and detailed analytics and reporting
● AI manages call routing with smart IVR menus
● Customer privacy is ensured by number masking
● AI manages call routing with smart IVR menus
● Customer privacy is ensured by number masking
E-COMMERCE
BACKGROUND:
An e-commerce company with operation in multiple cities is facing following
challenges:
● How to ensure customer preference through customer engagement?
● How to manage and monitor communication with customer delivery sta?
● How to ensure security of customer data?
● How to ensure customer preference through customer engagement?
● How to manage and monitor communication with customer delivery sta?
● How to ensure security of customer data?
HOW SMARTFLO CAN SOLVE THEIR CHALLENGES:
● Number masking solution ensures customer data is secure and not visible to delivery sta
● Management of COD (Cash on Delivery) service basis the requirement of each customer. Customer can select the mode of payment. OBD and SMS will trigger to customer for COD confirmation
● Hosted Contact Centre allows e-commerce company to support their delivery sta, registered vendors and suppliers by oering dierent or single number
● Management of COD (Cash on Delivery) service basis the requirement of each customer. Customer can select the mode of payment. OBD and SMS will trigger to customer for COD confirmation
● Hosted Contact Centre allows e-commerce company to support their delivery sta, registered vendors and suppliers by oering dierent or single number
HEALTHCARE
BACKGROUND:
Healthcare business model is completely changed due to the pandemic and therefore
faces following challenges:
● How to enable regular consultation and health check-up of patients with doctors?
● How to ensure security of sta and patients?
● How to enable regular consultation and health check-up of patients with doctors?
● How to ensure security of sta and patients?
HOW SMARTFLO CAN SOLVE THEIR CHALLENGES:
● Hosted Call Connect and IVR solution for healthcare can connect doctors and patients in real-time.
Doctors can get details of caller’s IVR inputs when they answer the call. Calls can be tracked and
analyzed
● Hosted Contact Centre helps setup patient follow-ups and payment collection. Doctors can collect feedback from the patient after every visit via calls or SMS
● Missed Call Solution helps to generate an automated reminder call to the patient 30 mins prior to
● Hosted Contact Centre helps setup patient follow-ups and payment collection. Doctors can collect feedback from the patient after every visit via calls or SMS
● Missed Call Solution helps to generate an automated reminder call to the patient 30 mins prior to
LOGISTICS
BACKGROUND:
Logistics is one of the fastest growing industry in India and is facing following challenges:
● How to ensure timely delivery at correct address?
● How to manage end-to-end delivery operations and ensure complete tracking?
● How to engage with end-customers and vendors with data privacy assurance?
● How to ensure timely delivery at correct address?
● How to manage end-to-end delivery operations and ensure complete tracking?
● How to engage with end-customers and vendors with data privacy assurance?
HOW SMARTFLO CAN SOLVE THEIR CHALLENGES:
● Click2Call Solutions enables timely delivery and end-to-end tracking
● Hosted Call Connect helps customer connect with the logistic company to check their delivery status and register complaint. OBD/SMS helps to inform customer thereby enabling contact-less delivery
● Number masking solution ensures customer data is secure an
● Hosted Call Connect helps customer connect with the logistic company to check their delivery status and register complaint. OBD/SMS helps to inform customer thereby enabling contact-less delivery
● Number masking solution ensures customer data is secure an
SMARTFLOW SOLUTION SUITE OPTIONS
SMARTFLO HOSTED CALL CONNECT
● Call patching with details
of calling agent, call
duration, missed call, call
back and tracking
● Client number masking for agent
● ACD
● Standard IVR
● Encrypted communication
● CTA pop-ups
● Multi-campaigns
● Basic reports available
● Client number masking for agent
● ACD
● Standard IVR
● Encrypted communication
● CTA pop-ups
● Multi-campaigns
● Basic reports available
SMARTFLO MULTI-LEVEL IVR
Smartflo Hosted Call Connect
+
● Multi-level IVR
● SMS integration
● API integration
● Dual Authentication for agent
● Web RTC
● Customised access to portal
● Agent status toggle
● Call list filters
● Customised reports with email integration
● Multi-level IVR
● SMS integration
● API integration
● Dual Authentication for agent
● Web RTC
● Customised access to portal
● Agent status toggle
● Call list filters
● Customised reports with email integration
SMARTFLO HOSTED CALL CONNECT
Smartflo Multi-level IVR
+
● Text-to-speech
● Call barging and whispering
● Sticky agent
● Text-to-speech
● Call barging and whispering
● Sticky agent